You can contact us, Toll-Free, at 1-800-799-6232 or 518-297-3208, Monday through Friday, between 8:30am & 5:00pm EST. You can also contact us by mail, fax, or email.

Mail:
P.O.Box 1336
Champlain, NY 12919

Fax: 518-297-3524

Email: [email protected]

Please notify Customer Service at 1-800-799-6232 or [email protected] within 7 days of receipt and report the damage to your order. We will issue a return authorization number and have UPS retrieve the shipment for return.

To request a quotation via the website select the product you would like to get a quote of. Once on the page there is an "add to quote" button that will assist you in getting your quotation. You may also mail, fax, or email your request by including your contact information and email address to our administrative office. Our addresses and fax number can be found in the Contact Us page or here.

Most orders are shipped within five (5) days for stocked items. For all other items, you can expect shipment within three (3) weeks.

Most orders are shipped via UPS Regular Ground Service. However, large orders over 200lbs are shipped by truck. When it is more feasible, we use EMS United States Postal Service. For international customers, shipping costs are approved by the customer before shipping.

For any custom shipping requests, please contact us either by email at [email protected] or by calling us toll free at 1-800-799-6232 or 518-297-3208.

Please contact us as soon as possible about any defective items. A defective item must be reported within 7 days to our customer service upon receipt. The defective item should be retained and repackaged for carrier pick up. A return authorization will then be issued for the warranted claim.

You may contact us either by email at [email protected] or by calling us at 1-800-799-6232 or 518-297-3208.

Your questions and suggestions help make the world of Nadascientific.com an even better experience. You can use the contact us form or email us at [email protected].

Call 1-800-799-6232 or email [email protected].

NADA Scientific accepts all major credit cards (Visa, Mastercard, AMEX, Discover), PayPal (online only), as well as by official Purchase Order.

Place your order via these methods:
Online: www.nadascientific.com
By Phone: 1-800-799-6232 or 518-297-3208
By Fax: 518-297-3524
By Email: [email protected]
By Mail: P.O. Box 1336, Champlain, NY 12919

By default, the order quantity is 1 unit. To change the total quantity, you must enter the quantity desired (ex: 12) and then click the UPDATE button. This will refresh the total quantity ordered. After this step, you can click CHECKOUT to pay and finalize your order.

Yes! We accept all official purchase orders. 

You may email your purchase order to us at [email protected], or by faxing it to 518-297-3524.

Most educational institutions are tax exempt.Taxes only apply to an individual customer in the state of NY; we do not charge taxes out of state

Yes, NADA Scientific can be accessed using any smartphone with internet capabilities.

Yes. Using the Google translate dropdown list located at the top of the page under the NADA logo.

We evaluate each request on a case-by-case basis. Contact us with your request either by email at [email protected] or by calling us toll free at 1-800-799-6232 or 518-297-3208.

Yes, here are our estimated shipping rates:

Our estimated shipping rates:

Yes. Contact us for more details.

Yes. Contact us with your request. We would be happy to provide you a customized shipping quote.

Shipping Methods:

When your order ships, we will send you a shipping confirmation email along with your Tracking Number; use this number to track your delivery status.

If you do not have your Tracking Number, or have misplaced it, please contact us by email at [email protected] with your Order Number and we can then send you the Tracking Number.

Our Return Policy is listed under the Terms Of Sale page on our website in section 7.

7. Product Return Policy. (a) All returns must be authorized by NADA SCIENTIFIC within 7 days after receiving the shipment in order to insure proper credit. NOTE: All returns are subject to 25% restocking charge. Where credits will be issued to the Customer for authorized returns under $100, the Customer is not required to return the Product to NADA SCIENTIFIC except for Product(s) delivered but not ordered (picking errors). To ensure proper credit, each Product return must include the following information:

* Customer Name and Address
* Purchase Order Number
* NADA SCIENTIFIC Shipping Order Number
* Date of Invoice
* Catalog Number of Returned Item(s)
* NADA SCIENTIFIC Return Authorization Number
* Reason for Return

Products not authorized for return include:
* Products not in excellent resale condition (including Products with damaged, missing or defaced labeling or
packaging)
* Chemicals, reagents, diagnostics, sterile or any controlled products (unless products do not meet specification)
* Laboratory apparatus or instruments that have been used or are without the original packaging, labeling and operating manuals.
* Refrigerated products or other perishables
* Products purchased on a Special Order Basis
* Products not purchased from NADA SCIENTIFIC
* Products with an expired shelf life or an expiration date too short for resale
* Discontinued products (c) Each return shipment of hazardous materials must be packed and labeled in accordance with DOT regulations applying to transportation of hazardous materials. Shipping documents must also meet DOT regulations. When necessary, Customer shall include with each return shipment of equipment, a certification from an authorized representative of the company that the equipment was properly decontaminated in accordance with current regulations and other recommended guidelines. The product should be shipped to the indicated service center and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.

We assess any volume discounts on a case by case basis. Please contact us with your request either by email at [email protected] or by calling us toll free at 1-800-799-6232 or 518-297-3208.

Yes you can! Please provide us with your DHL account number by contacting us either by email to [email protected] or by calling us toll free at 1-800-799-6232 or 518-297-3208.

Products marked with the NADA Scientific® Certified logo are items that have additional benefits to the customer:

1. Extended 1 year warranty in addition to the standard manufacturer warranty of 1 year.
2. Extra spare parts are stocked for rapid shipment within 10 days of order confirmation.
3. These products are OEM (Original Equipment Manufactured) by NADA Scientific.
4. Guaranteed delivery date at the time of order confirmation and acceptance. If we cannot deliver as promised, we will waive the shipping costs.
5. When necessary, complimentary on-site installation.

Simply enter your email in the Newsletter sign-up form located on the lower left hand corner of our homepage. You may also submit your information via the Contact Us form.

You may submit your new/updated information via the Contact Us form, send us an email to [email protected] or call us at 1-800-799-6232 and we will immediately update our files.

If you have any type of discrepancy with your order call us at 1-800-799-6232 with your Purchase Order #, Purchase Order Date, & Invoice # so that we may help you the most effectively and effciently as possible. If you do not have the information requested, we will do our best to assist you and make the process as quick as possible.

To find the status of an order, call us at 1-800-799-6232 or email [email protected] with your Contact Information, Purchase Order #, Purchase Order Date, & Invoice # so that we may help you the most effectively and effciently as possible. If you do not have any of the information stated, we will do our best to assist you and make the process as quick as possible.

Of course. If you don't intend to place an order via our website or by emailing us to [email protected] ; you can always call us toll free at 1-800-799-6232 or 518-297-3208. Our customer support will be more than glad to take your order on the phone phone.

If you happen to find any inconsistency in our website or catalog, do not hesistate to call or email us and let us know. We can then supply you with the accurate information and fix any inconsistencies.

Local Phone: 518-297-3208
Toll Free: 1-800-799-6232
Email: [email protected] 

Yes, we ship all around the world. All orders through our website will have an estimated shipping cost based on UPS expedited shipping. Email us at [email protected] or call us at 1-518-297-3208 for an accurate, customized quote.

We accept wire transfers and letters of credit for orders $10,000 USD or more. However, we prefer sales are paid in USD by using a major credit card such as Visa, MasterCard, AMEX, or Discover.

Yes, orders can be shipped through wire transfer once we receive the payment. Please contact customer service toll-free at 1-800-799-NADA.

For all orders $10,000.00 USD or more, we can accept a letter of credit after approval by NADA Adminstration.

Yes, only if your shipping arrangements have an operation in the United States.

The delivery time is dependent upon the quantity and item. Once the order is confirmed and prepaid, we will provide a specific delivery time frame.

For heavy products, such as, automotive training aids, ocean freight is our preferred method of shipping.

For warranty information, please see our warranty section.

http://nadascientific.com/default/terms_of_sale

Yes, but on a case-by-case basis. Please send your request to [email protected] or call us at 518-297-3208 with your complete and specific details.

No, we do not collect VAT.

Yes! You can easily download the PDF information of any product in our downloads section. Select the downloads category to access the PDF of your choice: http://nadascientific.com/default/downloads.

We review these types of requests on a case-by-case basis. For any requests, please contact us either by email at [email protected] or calling us toll free at 1-800-799-6232 or 518-297-3208.

The BeeSpi Clearance is:
Width: 4cm = 1 2/3
Height: 3cm = 1 1/8

The dimensions are: 12mm x 40cm

The balls are 1" in diameter.

Our Hand Held Magnifier lens is made out of glass. It is nice and sturdy and wont break easily in normal use.

Please email us with your contact information and questions regading different sizes or specifications for our products. We can then discuss a constomized solution for your inquiry. 

Email any custom requests to [email protected]

The high voltage is used to accelerate these positive and negative ions to either end of the tube; the electrons moving one way and the positive ions the other. As they do so, they gain energy and when high enough they will collide with other gas molecules and ionize them too. Once the electrons (or cathode rays) are produced and start to ionize other molecules, then these, in turn, will go on to produce more positive ions and negative electrons.

Clamps are included with the Spark Timer so that you can secure the unit on the edge of a table to conduct vertical experiments. 

No, the power supply units are not interchangeable. Each instrument requires a specific power supply that regulates the optimal functionality of the tubes.

Yes. We sell a replacement bulb for the Crookes Tube without the base. For more details and a specific quote please contact our customer service at [email protected] or just call us at 1-800-799-6232.

For technical questions, please email us with all the information at [email protected], and also please explain your problems as well so that we can better assist you.

If your GENECON or GENECON12 cord is damaged or worn out, we sell a replacement cord so that you may continue using the GENECON / GENECON12.

More information at: http://nadascientific.com/default/nakamura-genecon12-replacement-cord.html

Yes. We sell a Custom GENECON Kit containing accessories to complete 22 hands-on science experiments. The kit also includes the Adventures with the GENECON manual containing illustrations, procedures, key concepts, and teaching tips for every experiment.

More Information at: http://nadascientific.com/default/custom-genecon-kit-2.html

We sell replacement GENECON gears. They come as a set of three (3) gears (Large, Medium, & Small). The gears are made of plastic.
We also offer a replacement gear set for the GENECON12. This kit is specifically for the GENECON12.

More Information at: http://nadascientific.com/default/genecon-gears-l-m-s.html

Yes. We offer a GENECON manual illustrating 22 hands-on activities in electricity and magnetism.

More information at: http://nadascientific.com/default/genecon-manual-adventures-with-the-genecon.html

Static electricity is generated unless humidity in the air is extremely high. Since the low humidity of the felt disables the transfer of static electricity between the polyvinyl chloride drum and the felt, breathe on the felt to provide it with moisture especially at low humidity in winter.

Since it is important that the felt keeps fluffing, dirty felt can be used as is.

Do not replace the felt by yourself. Otherwise the performance of the equipment may deteriorate. In addition, replacement or modification of the product by the customer voids the warranty.

Note that when assembling the support shaft for the flywheel, install them firmly. When the surface of polyvinyl chloride sheet supplied with the equipment is wet, leak current flows (electric leakage). Remove moisture using alcohol or something similar. Place the rotation part on the top end of the support shaft in parallel with the floor in a wobbly condition.

The original 'Blue Genecon' (N99-B10-2631) is rated to output 6V DC with approximately 200mA of usable current.

The new Genecon12 (N99-B10-2632) is capable of outputting up to 12V DC and up to approximately 500mA.

Additionally we carry replacement parts for the original 'Blue Genecon'. We have replacement gears (N99-B10-2631-LMS) as well as replacement cords (N99-B10-2632-50) with a updated design for enhanced durability.

What you are looking for is one of our Genecon Kit. We have the popular Genecon Kit which is preconfigured to contain everything you would need to demonstrate each of those principals, or we have a Custom Genecon Kit which allows you to select the items you find most important.

The Genecon Kit gives you the opportunity to teach important concepts of electricity and comes with the Genecon Manual with many activities such as:

1. Getting to know your GENECON
2. Testing Polarity
3. Energy "Loss"
4. Generator or Motor?
5. Conductor or Insulator
6. Mystery Circuit Boxes
7. Bulbs in Series
8. Bulbs in Parallel
9. Variable Resistor
10. The Thermal Effect
11. Short Circuits and Fuses
12. Current Detector
13. Magnetism
14. Electromagnetism
15. Salt Water Electrolyte
16. Electroplating
17. Electrolysis of Water
18. Motor Manipulations
19. Let's make a motor
20. The Motor Effect
21. Energy Storage
22. An Unexpected Storage Cell!

We can customize any product on a case-by-case basis. Call us toll-free at 1-800-799-6232 or email us at [email protected] with your request.

Yes, we do offer on site-demonstrations on a case-by-case basis. Call us toll-free at 1-800-799-6232 or email us at [email protected]

We are constantly upgrading our automotive products from overseas manufacturers, in order to meet North American power requirements. That being said, most of our automotive products meet North American standards, for additional details contact us at 1-800-799-6232 or email us [email protected]

Yes, most of our products have additional information located on the download page found at the bottom of the page. If you seek any additional information, contact us toll-free at 1-800-799-6232

Most automotive engines over 500 lbs are shipped via ground transportation using well-known carriers (i.e UPS, Yellow Frieght, etc.).

This varies nation wide. Contact us toll free at 1-800-799-6232 for a shipping quote to your location.

A Motor Driven Model Hybrid System Model works electronically, meaning it comes with a motor that powers the system model to show how it works. A manual one has a hand crank that you need to rotate for the model to function. Both of the models offer the same features otherwise. 

The main difference is that with the motor driven model the instructor can explain the hybrid engine details while the unit is in motion. The manual version requires a hands-on approach in adjusting and explaining each step.

This trainer requires a 220V, 3-Phase outlet.

HD’s quality control system is recognized by PJR, Inc. (Perry Johnson Registrars), the JAB (Japan Accreditation Board for Conformity Assessment), and attained ISO 9001 registration (International Organization for Standardization) in 2001.

Yes. All instruments are tailor made to work with the 120V and 60Hz electrical requirements in North America.

Current electrochemical instrument customers include educational institutions (university departments of science technology and engineering), technical institutes, national and public laboratories, and private enterprises.

These instruments are ideal for physical electrochemistry, corrosion measurement, voltammetry, coulometry, automatic polarization, electrolysis, fuel cell, biochemistry, and more.

It depends on the problem of your instrument. In our experience, it takes an average of 2-4 weeks to complete the repair and return it to the customer.

Yes! Even after the warranty period, the electrochemical instrument can be maintained at a charge. Contact customer service, toll-free, at 1-800-799-6232 to receive a quote for the specific maintenance request.

The warranty for every electrochemical product is one year after receipt of the product. This warranty covers wear under normal use.

Yes! That is not a problem. On every Potentiostat there are analog outputs for potential and current, and analog inputs for external waveforms and auxiliary signals.

Yes! The Potentiostats have a front panel integrated into the instrument. This permits the immediate measurement of results. Furthermore, you avoid the complication that comes with all the wires to and from a computer. Simply insert this instrument into a power source and you can begin using this fantastic instrument.

Yes. Each unit is compact and weighs on average 8kg. They are portable and will take minimal space in your office, laboratory, or vehicle.

No. Our Potentiostat/Galvanostat does not require any special software. This is an integrated instrument and the results are displayed in digital form on the front panel.

You can find information about our electrochemical instruments in .pdf format here: http://nadascientific.com/default/downloads

We do not offer working rideable motorcycles. What we have are motorcycle cut-aways andmotorcycle motor cut-aways. These are meant to be used as training aids when teaching students about the internal components, mechanics and functions of motorcycles. 

If you are interested in purchasing one, we are happy to offer you a quote on our products. You may call us toll free at 1-800-799-6232, email us at [email protected] or send a fax to 518-297-3524.