How do I return a defective item?

Please contact us as soon as possible about any defective items. A defective item must be reported within 7 days to our customer service upon receipt. The defective item should be retained and repackaged for carrier pick up. A return authorization will then be issued for the warranted claim.

You may contact us either by email at [email protected] or by calling us at 1-800-799-6232 or 518-297-3208.